Royal Mail is currently experiencing severe disruption to international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations and have temporarily disabled overseas shipping until the issue is resolved.
This incident will also delay international orders placed on or after 11 January.
€50 or under
|Rest Of The World||
If you are an International Customer your postage rates are calculated for you at the checkout stage.
DISPATCH AND PROCESSING TIMES
We aim to dispatch all orders within 2-4 working days of receipt. Please Note: a ‘working day’ means a Monday to Friday that is not a Bank or Public Holiday. Please allow an additional day in the event of a public holiday.
Orders containing different items may be shipped as separate packages.
As all our items are printed to order, we are unable to expedite the printing and dispatch process any sooner than the timings provided.
|Region||Delivery Time (from date of despatch)|
|UK||1-2 working days (Royal Mail 1st Class)|
|Europe||5-12 working days|
|Rest Of World||10-20 working days|
Please be aware that, in the UK under Royal Mail regulations we allow 21 days from the date of dispatch before we will investigate the non-arrival of an item. Internationally, this time is six weeks. In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us as soon as possible.
The Carl Cox Online Store cannot be held responsible for any delays that are out of our control.
Currently, Royal Mail and International Carriers are experiencing delivery challenges in certain areas. This is causing some orders to be subject to additional delays:
- UK orders may be subject to an additional delay of 5 working days
- EU/ROW orders may be subject to an additional delay of 10 working days
As the situation is changing daily and across each region we cannot provide more specific information.
We're doing all we can to ensure we maintain as normal a service as possible and we send you our very best wishes during this difficult period.